Soft ComputersManaged IT services for Toronto businesses
Your team should not have to think about IT. Machines patched, networks monitored, problems caught before they interrupt work: that is the baseline a managed service should deliver, and it is what we run for businesses across the Greater Toronto Area.
We operate as your IT department or alongside the one you have. One agreement covers monitoring, maintenance, help desk, and the vendor phone calls you never want to make.
Managed serviceMonitoring runs 24/7
Problems this solves.
These are the situations that bring businesses to this service. If more than a couple sound familiar, this service is for you.
- The same problems keep coming back, and every fix feels like a patch on a patch.
- IT costs are unpredictable: quiet months, then a brutal invoice.
- Nobody can tell you if the backups actually restore.
- Your current provider takes days to answer, and you find out by calling them.
- Onboarding a new hire takes a week of chasing accounts and hardware.
- There is no plan for aging machines until one dies mid-quarter.
What the service covers.
Every engagement starts with documentation. We map your environment: devices, network, identities, licenses, and vendors, and turn it into runbooks so support decisions are consistent and nothing depends on memory.
Help desk support
A single place for your team to report issues, with response targets agreed in your service plan and tracked in writing.
Proactive monitoring
Servers, workstations, and network equipment watched around the clock, with alerts investigated as they occur.
Patch management
Operating systems and key applications updated on a tested schedule, so security fixes land without breaking your tools.
Vendor management
We deal with your internet provider, phone system, printer, and software vendors on your behalf, and keep records of every case.
Onboarding and offboarding
New staff get working accounts and hardware on day one. Departing staff lose access the day they leave.
Reporting and reviews
Scheduled reviews of the environment, open risks, and upcoming decisions, written for owners rather than engineers.
How it runs.
From there the work is proactive by design. Patching happens on a schedule, backups are verified rather than assumed, and monitoring alerts us to failing hardware and unusual activity before they become outages. You receive plain-language reporting that shows what was done and why it matters.
You get one place to report anything: email or portal. Every request becomes a tracked ticket with a severity, an owner, and a response target, so nothing lives in someone's inbox.
Behind the help desk, monitoring agents watch your servers, workstations, and network gear around the clock. Patching runs on a tested schedule. Backups are restored on a calendar, not assumed. You see all of it in a plain-language monthly report.
The sequence is the same every engagement:
Assess
A structured review of your current environment: hardware age, licensing, security posture, backup state, and open risks.
Stabilize
The issues that cause the most disruption get fixed first, so the recurring interruptions stop while the deeper work continues.
Document
Your environment is fully documented: credentials vaulted, configurations recorded, runbooks written.
Operate
Ongoing support with scheduled reviews, so the plan for aging hardware and renewals is made before deadlines make it for you.
Severity sets the clock.
When something breaks, the response target is decided by how badly it hurts the business, and it is tracked ticket by ticket.
Response targets
Standard plan- CriticalBusiness stopped: server down, ransomware suspected, office offlineRight away, any day
- HighA team blocked: shared drive unavailable, email delaysSame business day
- NormalOne person affected: workstation issue, software faultNext business day
- LowRequests and changes: new hire setup, new software, questionsScheduled with you
Targets of our standard plan; your agreement states your plan in writing.
The first months, stop by stop.
Onboarding runs on a written timeline, so you always know which stop the work is at and what arrives at each one.
- Days 1-30
Audit and stabilize
Full inventory of devices, identities, licenses, and vendors. Monitoring and patching come online across the fleet, and the faults that interrupt work most often are cleared early.
- Days 31-60
Document and secure
Documentation is completed, and the security baseline is applied: MFA coverage across accounts, endpoint protection deployed, and backups verified by restore.
- Days 61-90
Steady state
Help desk rhythms are established, reporting begins, and the first quarterly review sets the plan for hardware, licensing, and risks.
The practical details.
What we run it on
- Identity and email
- Microsoft 365, Entra ID, Google Workspace
- Monitoring and patching
- RMM agents across servers, workstations, and network gear
- Security
- Managed EDR, MFA enforcement, DNS filtering
- Backup
- Encrypted, versioned backup with scheduled restore tests
Right for you if
- Toronto and GTA businesses with roughly 5 to 100 staff
- Teams with no internal IT, or one person who needs backup
- Owners who want one accountable partner, not a vendor list
Comfortable alongside
Questions owners ask.
Do you replace our internal IT staff?
Not necessarily. Some clients use us as their complete IT department. Others keep internal staff for day-to-day questions and use us for infrastructure, security, and escalations. The agreement is shaped around what your team already covers.
Do you support businesses outside Toronto?
Yes. We serve businesses across the Greater Toronto Area, including Mississauga, Vaughan, Markham, and Brampton. Most support is delivered remotely, with on-site visits arranged when hands-on work is needed.
What happens in the first month?
The first month is assessment and stabilization: we inventory the environment, bring monitoring and patch management online, document what we find, and clear the faults that have been interrupting work most. You receive a written report of what we found and what we changed.
Can we keep our existing hardware and software?
In most cases yes. We work with what you have and recommend replacements only when age, security, or reliability justifies the cost. Recommendations always come with the reasoning in writing.
How does switching from our current provider work?
We plan the handover so nothing drops. Before the switch we document the environment, gather credentials and licenses, and agree a cutover date with you. On that date monitoring, patching, and the help desk move across, and we watch closely through the first weeks while the old arrangement winds down. You are not left brokering between two providers.
Often paired with.
Start with a free assessment.
The first step is a conversation and a written assessment: what you have, what is at risk, and what we would do about it. The report is yours to keep, whether or not you hire us.
Prefer email? Write to support@softcomputers.ca