Privacy Policy

At Soft Computers, we take your privacy seriously. This policy explains how we collect, use, and protect your information when you use our website, services, and apps.

Information We Collect

Website Analytics

We use Google Analytics (GA4) to understand how visitors interact with our website, and only after you accept analytics cookies. This collects pages visited, time on page, browser and device type, coarse geographic location (country or city level), referring site or search terms, and IP address (anonymized by Google). You can decline analytics cookies in our cookie banner, or opt out with the Google Analytics Opt-out Browser Add-on.

Contact Form Submissions

When you submit our contact form, we collect your name and email address (required), company name (optional), your message, and a submission timestamp. This data is stored securely in our database hosted by Supabase and used solely to respond to your inquiry.

Newsletter Subscription

If you subscribe to our newsletter, we collect your email address, signup source, and subscription status. You can unsubscribe at any time using the link in every newsletter email. We use Resend for email delivery, and your email is stored in our Supabase database.

Our Apps

FocusFlow and CueCam (iOS): both apps are designed for privacy, and neither requires an account. FocusFlow stores tasks, sessions, progress, and settings locally on your device using Apple's secure storage. CueCam keeps your scripts on your device, and its voice-follow feature is processed on device. We do not collect or have access to this data. Where an app offers AI features, prompts are processed by the AI provider in real time and are not stored by Soft Computers. Purchases and subscriptions are processed by Apple's App Store; we never receive your payment details.

Creastora (web): Creastora has its own privacy policy covering account data, documents, and payments, available at creastora.com.

How We Use Your Information

• Respond to your inquiries and provide consultations
• Send newsletters and service updates (only with your consent)
• Improve our website, content, and user experience
• Analyze aggregate traffic patterns
• Protect against spam, fraud, and security threats
• Comply with legal obligations

Third-Party Services

• Vercel: website hosting
• Supabase: database hosting (PostgreSQL)
• Google Analytics: website analytics (consent-gated)
• Resend: transactional email delivery
• Apple App Store: app distribution and payments

Each service has its own privacy policy governing its data practices. We share only the minimum data necessary for each service to function.

Data Sharing

We do not sell, trade, or rent your personal information. We may share information only with the service providers above, when required by law, to protect our rights or safety, or with your explicit consent.

Data Security

• All data transmitted over HTTPS (TLS encryption)
• Database encryption at rest
• Secure authentication for administrative access
• Regular security updates and monitoring
• Access to personal data limited to a need-to-know basis

Cookies

Your cookie choice is stored in your browser's local storage, not in a cookie itself. If you accept, Google Analytics sets analytics cookies to measure how the site is used; these are the only cookies set on our public website. If you decline, no analytics cookies are set. You can change your choice at any time by clearing site data in your browser.

Data Retention

• Contact submissions: retained until resolution or upon deletion request
• Newsletter subscriptions: until you unsubscribe
• Analytics data: up to 14 months (GA4)

Your Rights

Under Canadian privacy law (PIPEDA), you have the right to access the personal data we hold about you, request correction or deletion, unsubscribe from communications, withdraw consent at any time, and file a complaint with the Privacy Commissioner of Canada. To exercise these rights, contact us at support@softcomputers.ca. We respond within 30 days.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe we have, contact us and we will delete it.

International Users

Our website is hosted in North America. If you access our services from elsewhere, your data may be transferred to and processed in Canada or the United States.

Changes to This Policy

We may update this policy from time to time. Material changes are posted on this page with an updated date.

Contact Us

Questions about this policy: support@softcomputers.ca, or through our contact page. Soft Computers, Toronto, Ontario, Canada.