Legal

Privacy Policy

Last updated: April 2, 2026

At Soft Computers, we take your privacy seriously. This policy explains how we collect, use, and protect your information when you use our website and services.

Information We Collect

Website Analytics

We use Google Analytics (GA4) to understand how visitors interact with our website. This collects:

  • Pages visited and time spent on each page
  • Browser type and version
  • Device type and operating system
  • Geographic location (country/city level)
  • Referring website or search terms
  • IP address (anonymized by Google)

Google Analytics uses cookies to collect this data. You can opt out by installing the Google Analytics Opt-out Browser Add-on.

Contact Form Submissions

When you submit our contact form, we collect:

  • Full name and email address (required)
  • Company name (optional)
  • Project budget range (optional)
  • Your message content
  • Submission timestamp

This data is stored securely in our database hosted by Supabase (servers in Canada/US) and used solely to respond to your inquiry.

Newsletter Subscription

If you subscribe to our newsletter, we collect:

  • Email address
  • Subscription date and status

You can unsubscribe at any time using the link in every newsletter email. We use Resend for email delivery, and your email is stored in our Supabase database.

FocusFlow App

Privacy by design:FocusFlow does not require an account. All your tasks, focus sessions, progress data, and settings are stored locally on your device using Apple's secure storage. We do not collect, transmit, or have access to this data.

Flow AI (Pro feature):If you use the AI productivity coach, your prompts are sent to OpenAI's API for processing. These requests are processed in real-time and are not stored by Soft Computers. Please refer to OpenAI's Privacy Policy for their data handling practices.

App Store:FocusFlow Pro subscriptions are processed through Apple's App Store. Apple handles all payment information — we never receive or store your payment details.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide project consultations
  • Send newsletters and service updates (only with your consent)
  • Improve our website, content, and user experience
  • Analyze aggregate traffic patterns and popular content
  • Protect against spam, fraud, and security threats
  • Comply with legal obligations

Third-Party Services

We use the following third-party services to operate our website:

  • AWS Amplify — Website hosting (US/Canada)
  • Supabase — Database hosting (PostgreSQL)
  • Google Analytics — Website analytics
  • Resend — Transactional email delivery
  • OpenAI — AI features in FocusFlow app
  • Apple App Store — FocusFlow distribution and payments

Each service has its own privacy policy governing their data practices. We only share the minimum data necessary for each service to function.

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only:

  • With service providers necessary to operate our website (listed above)
  • When required by law, court order, or government request
  • To protect our rights, safety, or property
  • With your explicit consent

Data Security

We implement industry-standard security measures to protect your information:

  • All data transmitted via HTTPS (TLS 1.3 encryption)
  • Database encryption at rest
  • Secure authentication for admin access
  • Regular security updates and monitoring
  • Limited access to personal data on a need-to-know basis

Cookies

Our website uses cookies for:

  • Essential cookies — Required for basic site functionality
  • Analytics cookies — Google Analytics tracking (can be disabled)

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

Data Retention

We retain your data only as long as necessary:

  • Contact submissions — Retained until project completion or upon deletion request
  • Newsletter subscriptions — Until you unsubscribe
  • Analytics data — 26 months (Google Analytics default)

Your Rights

Under Canadian privacy law (PIPEDA) and applicable regulations, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Unsubscribe from marketing communications
  • Withdraw consent at any time
  • File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact us at support@softcomputers.ca. We will respond within 30 days.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

International Users

Our website is hosted in North America. If you access our services from outside Canada or the United States, your data may be transferred to and processed in these countries. By using our services, you consent to this transfer.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send an email notification to newsletter subscribers.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

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